Telecommunications and Internet Management

Course number: MIS 667 

Course Title: Telecommunications and Internet Management 

Instructor: Steve Creason

Telephone: 612-659-7289


Text Book: The Management of Telecommunications: Business Solutions to Business Problems
Houston H. Carr  Charles Snyder latest edition


Reading : Article and News Clips Instructor supplied


Course Pre-Requisite: You must have completed the necessary Pre-Requisites to complete this course. IT IS YOUR RESPONSIBILITY TO DETERMINE AND COMPLETE THE PRE-REQUISITES.


Course Description


This course will cover a range of Internet and telecommunications services, applications and the management of telecommunications operations within a business enterprise. It will address the impact of various telecommunications services on day-to-day business operations and analyze the productivity and revenue-enhancement potential available to business.


This course is targeted at students who are working business managers with a need to understand the impact of the new and emerging telecommunications services and how they can be harnessed to add value to business operations.


Student Responsibilities: Students are expected to attend all lectures and participate in class and small group discussions. Students are expected to complete all reading assignments before class. Students are expected to deliver all assignments by the due date, unless prior arrangements have been made with the instructor. All assignments must receive an evaluation of adequate, at a minimum, to receive a competence or a letter grade of C for the course. The student may not "opt out" of completing assignments, hoping that other excellent evaluations will average out for a passing evaluation. NO EXCEPTIONS.


Students unable to take tests on time can use the services of the Minneapolis or St. Paul testing centers after making arrangements with the instructor prior to test time to have the test delivered to the center. Students must make appointments 24 hours in advance of taking the test. Not showing up for an exam or scheduled presentation, without prior permission from the instructor, is equivalent to dropping the course for no credit. It is not acceptable to leave an absence message on the instructor's voice mail during the testing time. Testing Center information regarding hours and procedures is found in the quarterly schedule.


Students with special learning needs must register with the Office of Student Disabilities, Minneapolis campus, 612-373‑2705. The instructor will work with the student and the office representative to facilitate the student's special needs.


Faculty Responsibilities: The instructor will come prepared to each class session, and return assignments in a timely fashion. The instructor will return telephone calls within 24 hours, unless conflicting events make that impossible. Instructor will meet with students on a scheduled appointment basis as requested by the students. Instructor will treat each student fairly and in accordance with the policies in the syllabus, Metro State, and the College of Management. If the student presents an exceptional circumstance that is out of their control, the instructor will work with the student to create a workable solution for all parties.


Learning Outcomes: Successful completion of this course will provide knowledge of:

1. The wide range of telecommunications and Internet services and applications available.

2. Historical development and future trends of telecommunications and data communications.

3. Roles and responsibilities of technical and non-technical participants in Enterprise systems development and utilization.

4. Applications of information technology in business organizations and managerial decision making, and associated ethical and societal implications.

5. Emerging technologies that will change organizations and individual job responsibilities.


Research Project: The research project presents an opportunity for the students to work in groups to offer opinions and observations. The project will be assessed for content and quality of a paper and presentation. The research paper will be 8-10 pages in length. The format of the research paper will include a title page and table of contents (not included in the page count), a one page introduction, 1-2 page overview, 2 - 4 page discussion of the issue/topic, 1-2 page conclusion and/or recommendation. Students must use the Metro State Style guide as appropriate to present a professional appearance for your paper. Proof reading by a human proofreader is essential! Topics must be submitted to the instructor for approval by the fourth class. Topic ideas could come from the essential terms at the end of each chapter in the text.

Research sources could include the sources at the end of each text chapter. At least two sources must be from the Internet. These should be identified by their URL or WWW address. Personal interview sources may be included. All sources reviewed during the research must be listed in the bibliography; sources from which ideas are used or quotations made must also be cited using foot or end notes. Tutor help: Metro State has free writing tutors to assist students in writing assignments. The Quarterly Schedule and Student Services office will provide tutor schedules and location.

Examinations: The exams will be constructed with be: multiple choice, short answer, and true/false. The test material will be drawn from class, readings, lecture and the study questions at the end of each chapter. Students are responsible for all terms in every glossary of all the texts.


Evaluation and Measurement Criteria: Each student must complete all assignments satisfactorily and on time. (Any assignment may be turned in one week after the due date without penalty.) Students may not opt out of assignments, and expect the other assignments to "average out" for a passing grade. All written work must be done on a word processor, formatted, spell checked and proof read. All writing will be evaluated based on technical content, quality of thought and analysis, and format quality. Spelling, punctuation, capitalization, etc. should be graduate level work. All papers must be done on white paper, stapled, page numbered, and have a title sheet listing student name, instructor name, class title and section, date, and assignment topic.




Grades will be awarded asfollows:


A 90% - 100%

B 80% - 90%

C 70% - 80%

D 60% - 70%

F 59% or less


Evaluation weights:

Exam 1 15%

Exam 2 15%

Final 40%

Group project

and presentation 20%

Class participation 10% (Attendance and

active participation in classroom discussions)


Class Schedule





In Class

Next Week

Assignments Due

May 13



Syllabus review, course objectives, class procedures, and discussion of class assignments.

Readings Chapter 1, 2,


May 20


1. What is Technology? What is Telecommunications?
2. Where Did the Telephone Come From and How Does It Work?

Chapters 3,4,


May 27


3. The Many Forms of Analog Telecommunications
4. Data Communications: What is It?
Discussion on Class Project and Selection


Chapter 5


June 3


5. Data Communications: The Technology


Review for Exam 1



June 10


Exam 1

Work on Group projects

Chapters 6,7

Exam 1

June 17


6. Telecommunications Models and Networks
7. Business Applications of Telecommunications

Chapter 8,9


June 24


8. The Internet, the Intranet, and Special Uses of Telecommunications
9. How Does Legislation and Regulation Affect Telecommunications?

Chapters 10,11


July 1


10. How Do You Manage Telecommunications in Organizations?
11. How Do You Manage Telecommunications Projects?

Exam 2


July 8


Exam 2

Work on Group Projects


Exam 2

July 15


12. The Need for More Bandwidth and the Answer
13. The End...and the Beginning



July 22



Wireless and Emerging technologies Research all you can for class discussion.

Discussion on the future and Wireless Technologies



July 29


Net Economy discussion


August 7






August 14


Final Exam (Cumulative)

Last Day of Class




All papers and presentation due