MIS 412 Administration of the Management Information Systems Function



Please have all cell phones, PDA and laptops turned off during class


THIS SYLLABUS IS LOCATED AT: http://faculty.metrostate.edu/creasost/


Instructor:                    Steve Creason

Telephone:                  612-659-7289



Text Book:       None….there will be handouts in class, WatchIT, presentations, and cases that are available online.

 Reading:         Article and News Clips – Instructor supplied


Course Pre-Requisite: You must have completed the necessary Pre-Requisites to complete this course.  IT IS YOUR RESPONSIBILITY TO DETERMINE AND COMPLETE THE PRE-REQUISITES.

Course Description


This course emphasizes technical and strategic planning and organization frameworks necessary to successfully select, implement, staff and convert from past information systems. Other areas of study include the roles of executive and staff, administrative structures, outsourcing decisions, data custodianship and ownership, microcomputer impact, and the concept of a service organization.


Not only do business students need to understand how to manage the capabilities they need to know what role technology plays in cutting costs and revenue generation. It extends marketing capability, customer service responsibilities, supply chains and demand for real-time inventory.   It puts stress on the financial resources, computer networks and technical personnel.


This course is targeted at students who are working business managers with a need to understand the impact of the new and emerging telecommunications services and how they can be harnessed to add value to business operations.


This course will cover a range of enterprise infrastructure applications and explore how those technologies are impacting the business enterprise.  It will address corporate governance and the impact of various services on business operations.  The course will also address the issue of creating mass customization for end users.


Competence Statement: 

Knows the fundamentals and basic constructs of enterprise infrastructure and the impacts on the business model of an organization.


Learning Outcomes:  Successful completion of this course will provide knowledge of:

            1. The wide range of enterprise infrastructure services and applications available.

            2. Historical and legal development and future trends of technology.

            3. Roles and responsibilities of technical and non-technical participants in Enterprise systems development and utilization.

            4. Applications of information technology in business organizations and managerial decision making, and associated ethical and societal implications.

            5. Emerging technologies that will change organizations and individual job responsibilities.

6.  Matching the business model to technology




Research Project: The research project presents an opportunity for the students to work in groups to offer opinions and observations.  The project will be assessed for content and quality of a paper and presentation. The research paper will be 8-10 pages in length.  The format of the research paper will include a title page and table of contents (not included in the page count), a one page introduction, 1-2 page overview, 2 - 5 page discussion of the issue/topic, 1- 4 page conclusion and/or recommendation.  Students must use the APA style as appropriate to present a professional appearance for your paper.  Proofreading by a human proofreader is essential as failure to proofread will result in a lesser grade!  Topics must be submitted to the instructor for approval by the fourth class.  Topic ideas could come from the essential terms at the end of each chapter in the text.



For any writing assignment, an “A” paper…

Is complete and accurate conceptually

Exceeds the stated parameters and is enhanced in relevant and interesting ways, where appropriate

Is well supported and properly documented, with sources

Is superbly executed….(this means grammatically correct, spelling correct, well punctuated, and professional in tone)



Research sources could include the sources at the end of each text chapter.  At least two sources must be from the Internet.  These should be identified by their URL or WWW address.  Personal interview sources may be included. All sources reviewed during the research must be listed in the bibliography; sources from which ideas are used or quotations made must also be cited using foot or end notes.  Tutor help:  Metro State has free writing tutors to assist students in writing assignments.  The Quarterly Schedule and Student Services office will provide tutor schedules and location.


Examinations:  The exams will be: multiple choice, short answer, and true/false. The test material will be drawn from class, readings, and lecture.


Evaluation and Measurement Criteria: Each student must complete all assignments satisfactorily and on time. (Any assignment may be turned in one week after the due date without penalty.)    Students may not opt out of assignments, and expect the other assignments to "average out" for a passing grade.  All written work must be done on a word processor, formatted, spell checked and proof read.  All writing will be evaluated based on technical content, quality of thought and analysis, and format quality. Spelling, punctuation, capitalization, etc. should be graduate level work.  All papers must be done on white paper, stapled, page numbered, and have a title sheet listing student name, instructor name, class title and section, date, and assignment topic.

The participation grade is based upon comments and contributions made during class discussion.
A significant portion of the participation grade is based upon a student bringing current IT news events articles to class during the term and spending about two minutes describing the issue or event to the class. The beginning of each class will be devoted to a discussion of current events in IS.
Other factors which are important for the participation grade:
- Each student is expected to come to class prepared to discuss the content of the assigned readings for the week.
- Students must prepare for each class to be sufficiently prepared to engage in a group discussion on the assigned week's topics for each class. 
- After completing the readings for the class, it is suggested that each student
should have made a few notes on the relevance of the material to the discussion. 
- Excellent contributions are defined as those that advance the group discussion
forward and that utilize the material presented in the readings.
- Obviously, absence from class results in non-participation in class discussions,
and can negatively affect the participation grade.



Evaluation weights:

Grades will be awarded as follows:


“A”                   90% - 100%  

“B”                   80% - 90%    

“C”                   70% - 80%    

“D”                   60% - 70%    

“F”                   59% or less   



Exam 1                                    20%

Final                                        20%

            Group project

                    And presentation            50%


Class participation                  10% 

 (Attendanceand active participation in classroom discussions)


Class Schedule




In Class

This Week

Assignments Due

May 8

Class Overview



   Issues and Trends

   Business Capabilities






May 15

The future of IT


Bright or dark?









May 22

Competition ain’t all its cracked up to be, or is it?

McDonalds, Amazon, Google, Ebay

And other myths

Net Economy


Presentation of business models


Good model primer


June 5

Next generation of Networks









June 12


Service oriented architecture





Mode presentation



June 19

Corporate Governance

ITIL, CoBit, ISO 9000 and others







ISO 9000

L:/mis 412


June 26

Knowledge capital Legal Issues: Copyright, Patents, etc

Data privacy presentation


Knowledge presentation



July 3

Exam 1 Take home



Exam 1

July 10

Disruptive technologies,

Is technology a commodity; Complex adaptive systems

Business agility are you ready for the next big thing


July 17

International Business: IT Issues

 and Outsourcing issues

Issues in Outsourcing





July 24

Metrics how do I know I am doing well



Balanced scorecard


July  31

Does it really change how we do business and will it affect the norms;


Wireless and Emerging technologies Research all you can for class discussion.


Aug 7

Human Resources: Issues and Trends More legal different issues


Why is the law so stubborn? Problems of legal v technical regulation




Aug 14

Business Cases discussion
















MIS Undergraduate Curriculum: General Class Policies

This document sets forth the policies for all MIS undergraduate courses taught in the College of Management of Metropolitan State University.  It also sets forth mutual expectations for the students and instructor, as well as a general list of relevant University support resources for students.  However, your course section instructor may elect to add course specific policies. 

Academic Honesty Policy

You are expected to submit your own original work for all assignments. When making use of others’ words or ideas, you must give proper credit through the use of quotations and attributions. Failure to do so constitutes plagiarism. The Metro State Student Handbook policies on academic honesty apply in this course.

Plagiarism will be grounds for failure in this course and may lead to expulsion from the University. You are urged to consult the Student Handbook in full (http://www.metrostate.edu/handbook/index.html) and to refer to William Coyle’s Research Papers, Fourth Edition, available at the bookstore, for further details. 

Disability Policy

If you have a documented learning disability, or if you suspect you have a learning disability which may impact your opportunity to succeed in this course, contact the instructor before the second week of the semester so he or she can join you in exploring possible ways to reasonably accommodate your learning style. All accommodations have to be arranged through the Disability and Special Services office (651 793-1540).

Student Responsibilities:

As of last year, the IT department of the University began providing many services such as E-mail, grade-checking, network file storage and off-campus access to Library database services through a new intranet portal called NetDirect.  The IT department provides assistance to students in gaining access to these services.  All students who take an MIS course must have NetDirect access.  Students must  and take the initiative to access NetDirect and familiarize themselves with the new services.  For more details, please see: http://www.metrostate.edu/it/studentsupport.html

All students are expected to check their NetDirect e-mail accounts every 2 days.  Even if the course section instructor specifies that: (a) the enrolled students should use D2L private discussion forums (or internal D2L course e-mail, coming in Jan 2005) to communicate with the instructor and; (b) students should not use NetDirect e-mail for internal course-related electronic communications to the instructor, it is nevertheless the policy of the MIS curriculum unit that all students taking MIS courses in the College of Management MUST  CHECK THEIR NetDirect E-mail once every 2 days.  The reason for this is simple: The College of Management and the MIS curriculum unit will increasingly be utilizing NetDirect to post messages and bulletins to all enrolled students. 

Students are responsible for mastery of pre-requisite knowledge for the course in which they are enrolled.  For example, in the case of MIS 310, this means that the student has successfully completed the requirement of the MIS 100 course, “Fundamentals of Information Technology in Organizations” or its equivalent.  In the case of other MIS courses, this means the student has completed whatever prerequisites have been specified in MIS major flowchart (for a copy of this, please see http://www.metrostate.edu/com/advising/majors.html ). 

Students are responsible for understanding all the information in the syllabus and  all due dates.  Since the instructor may alter due dates during the semester, students are responsible for keeping up with all  communications from the instructor, whether they are made electronicallly or conveyed by the instructor in class. 

All MIS courses are either web-supported, web-enhanced (reduced seat time with online support) or purely online.  In any event, the complete content of the Desire-to-Learn (D2L) course site (or the instructor-specified web site) for your section is considered to be the course syllabus that the student is expected to understand and be aware of, in addition to (a) all internal course e-mail that the instructor sends to the class & (b) all postings by the instructor to the course discussion boards. 

Students are responsible for completing assignments on their own.  Recognition is given for consultation with experts and the assistance of writing tutors; however, each student must be the sole author of written work assignments, unless otherwise specified by the instructor in the course syllabus.  

Students should have, or be prepared to develop, skills in giving an oral presentation on a system or topic that they have researched, since this may be a component of the course.  The ability to present findings orally from a study, requirements of a systems request, or progress of an activity to one’s colleagues or to management is an on-going need in the business and public sector world.

All assignments must be completed to receive course credit.  Students must submit required work on time.  Moreover, it is essential that students maintain copies (electronic if possible) of all work that they submit.  In NetDirect, any work submitted by the student via e-mail will produce an automatic record in the OUTBOX.  Students are encouraged NOT to delete messages from this OUTBOX.   Likewise, if an instructor specifies that he/she should receive assignments as attachments to internal D2L course site e-mail or discussion forum messages, then that is the way that the student should submit all work. 

The student must come to class having read all the assigned readings (chapters, cases, special readings, etc.) for the week and having read and thought about any questions or issues posed by the instructor. 

The instructor expects all students to attend each and every class.  Class participation is a must - so if the student is not in class there is no way this cannot affect the student's grade.  If for some reason, the student cannot make it to a class, there is a minimal generic expectation that, as an elementary courtesy, an e-mail ought to be sent by the instructor PRIOR to the class explaining (a) the reason for the absence and (b) how the student intends to catch up on the class work.  Simple sending an e-mail to the instructor after the absence asking for the instructor to update you on the missed class or assignments is quite insufficient. 

All students are expected to attend all class sessions, including the first session.  Students who have missed the first class session will be admitted to class subsequently only with the approval of the course section instructor.

The student must have access to a computer with an internet connection that has reasonable bandwidth for the internet browser.  This can be in the computer labs of the University or even in your local public library. 

The MIS curriculum is very writing intensive, so students should have reasonably good writing skills, including the ability to write an undergraduate level paper with some independent research utilizing appropriate library resources.  Free writing tutors are available at Metro State, and students are responsible for seeking assistance.  Call 651-793-1460 to make an appointment.  An instructor may elect to specify that any student (or all students) enrolled in a course section must seek the assistance of the writing center before or after submission of any course assignment. 

Each student must complete the Student Information Sheet (S.I.S.) that they will receive in the first class and return it to the instructor at the end of the first class.  This is to help the instructor maintain contact with the student, if necessary even by telephone.  Please indicate any calling restrictions on the sheet.  Given the extent of D2L supported classes, this S.I.S. may be accomplished by the instructor through the use of an online survey.  Regardless of whether this survey is released to the students in class or outside regular class sessions, the student is expected to complete this survey. 

University closings – Occasional weather or adverse events may result in the sudden closure of all or part of the University campuses.  In such an event, the university will notify students in advance via a notice on the University homepage, NetDirect e-mail to the university community, an notification of WCCO-AM radio (830 AM).  Students are highly encouraged to check these information sources before coming to campus. 

The student must have knowledge of how to use the following software/technology resources.  If you are not comfortable with these skills, consider enrolling in a workshop to acquire or upgrade the skills.

Word processing software - How to insert page numbers, headers & footers, how to set appropriate and required margins, how to set text alignment, how to change font sizes and styles, etc.

Presentation software (e.g. MS Power Point) - Needed so that the student can prepare the slides for the Final project presentation.

E-mail - To open and read messages in the NetDirect portal (at least once every 2 days), to attach word processed files to e-mail messages when necessary, to use an updated virus checker on all attachments and files prior to sending them off or uploading them to a server.

WWW browser - The student must know not only how to use construct search terms and use online search engines, but also how to find and access full text articles from Metro State’s library services/online. 

D2L & NetDirect – The student is responsible for familiarity with access to and utilization of all resources provided vie the NetDirect portal or the D2L instructional management platform, as specified above. 

Instructor's Responsibilities:

The instructor will respond in a timely manner with written feedback and a grade to all submitted work by students, usually by the next class meeting (although sometimes by the succeeding {i.e. 2nd subsequent} class).  

The instructor will respond to e-mail messages within 72 hours, unless on a weekend or if an absence is indicated by the instructor via broadcast e-mail.  The instructor will respond to phone messages within 1 week's time. 

The instructor will specify to the class how he or she will receive e-mail from students.  This may be via his or her NetDirect account, via private discussion forums on the D2L course site or via D2L course-specific e-mail (coming in January 2005).  The instructor is responsible for replying to student e-mail within 72 hours (see prior note) only via the specified e-mail channel.

For example, if an instructor indicates that students should only send course-related e-mail messages via private discussion forums on D2L, then he/she does not have to reply to student e-mails sent via NetDirect.  Nevertheless the instructor still has the same obligation as the student to check NetDirect e-mail on a regular basis.  This may seem a bit complicated but it is a result of the unfortunate temporary lack of direct course-specific internal e-mail within D2L in the academic year 2004-2005.  As this problem is rectified. it is anticipated that this situation will become clearer in future years. 

The instructor will return assignments or papers via mail if requested by the student and if the student supplies a self-addressed & stamped envelopes. The instructor is not responsible for insufficient postage on student envelopes.

The instructor will treat all students fairly and with respect. All students are treated equitably, and all students have equal access to the same resources of the university. 

In the unlikely event that the instructor is unable to attend class and unable to get a substitute, the instructor will attempt to notify students by e-mail prior to the start of class.

The instructor will maintain a grade book that provides a detailed (assignment by assignment, deliverable by deliverable) record of the grades that the student has received.  The total of these grades, according to the weighting of course deliverables designed by the instructor in the course syllabus will provide an audit trail for the calculation of the student’s grade.  At, the end of the semester, the student is entitled to ask the instructor for a copy of this audit trail of assignment/deliverable grades.  If the course is D2L-supported, the instructor can satisfy this request through direct release of the appropriate components of the student’s grade record to them online. 

Support Resources:

Library Services conducts free workshops for on-line searching and article finding.  Many of the on-line services require the use of passwords (unless accessed while on campus).  Call library services at 651-793-1616/612-659-7216 or check the Metro State home page for library information (www.metrostate.edu).

Information Technology Learning Services, based out of the computer centers in the St. Paul campus (with satellite desks in the Midway and Minneapolis campuses), can provide many ways to help train you and to assist you in software usage.  You can reach the IT DESK at 651-793-1240 or by e-mail at itdesk@metrostate.edu (http://www.metrostate.edu/it/studentsupport.html). 

Writing Services: There are writing centers in each of the 3 main university campuses.  Staff at these writing centers are well versed in helping with all sort so writing problems, including those whose native is other than English.  Call 651-793-1460 to make an appointment.  (http://www.metrostate.edu/writingcenter/)

Career Services: Metro State provides excellent FREE career services and preparatory workshops for all students regardless of how close you are to graduation. Check them out at: http://www.metrostate.edu/career/ , and watch for announcements in the Catalyst.  This office can also put you in touch with the alumni network of graduates who are happy to do an information interview with students.  It also sponsors a job posting board on the web site.

Student Counseling Services: If you would like to work with a free, private, personal counselor on time/stress management skills, test anxiety, public speaking anxiety, grief/loss, conflict resolution or any personal issues, take advantage of the Metro State Student Counseling Services. To make an appointment, call 651-793-1558. It is totally confidential.  (http://www.metrostate.edu/counsel/)

Student Information sheet







Mailing Address:                                                                                                        



Internet Address:                                                                                                       


Phone Numbers








Software Experience:

(# of yrs experience in blanks)













When do you plan on graduating?